Contact Us

Thank you for visiting Aoini.

Aoini is an online retail brand operated by Ningbo Baile E-commerce Co., Ltd.

If you have questions about your order, shipping, returns, refunds, products, or other customer service matters, please contact us using the information below.

Order Status

Once your order has been shipped and tracking information becomes available, we will normally send you a shipping confirmation email containing your tracking number.

You can track your shipment through the applicable carrier or by using:

17TRACK:
https://www.17track.net/en

Please note that tracking information may take several days to update after your order has been dispatched.

Frequently Asked Questions

You may find answers to common questions in our FAQ Help Center.

For questions that are not answered in our FAQ, please contact us by email or submit your message through the contact form on this page.

Customer Support

Email:
support@aoini.com

Telephone:
+86 181 9582 8903

Messages are reviewed on business days.

Please allow up to 2 business days for a response.

When contacting us about an existing order, please include your order number and the email address used to place the order so that we can assist you more efficiently.

To avoid delays, please do not send multiple messages regarding the same request unless you have additional information to provide.

Company Information

Brand:
Aoini

Legal Entity / Store Operator:
Ningbo Baile E-commerce Co., Ltd.

Unified Social Credit Code:
91330203MA2CHRMLX6

Registered Address:
Room 1902-2, No. 2388 Zhongshan East Road,
No. 282 & No. 284 Dehou Street, Qiuga Town,
Yinzhou District, Ningbo, Zhejiang, China

The address above is the registered business address of Ningbo Baile E-commerce Co., Ltd.

It is not necessarily the return address for products. Please contact support@aoini.com before sending any return.

Contact Form

You may also submit your inquiry through the contact form on this page.

Please make sure that your email address and order information are entered correctly so that we can respond to you.