Return & Refund Policy

Effective Date: October 6, 2026
Last Updated: October 6, 2026

This Return & Refund Policy applies to purchases made through www.aoini.com.

Aoini is an online retail brand operated by Ningbo Baile E-commerce Co., Ltd.

Standard Returns Policy

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order, subject to the conditions set out in this policy.

To be eligible for a return, the item should generally:

• Be in substantially the same condition as when received;
• Include the original packaging and accessories where applicable;
• Not show signs of misuse, intentional damage, or unauthorized modification;
• Be accompanied by a valid order number or other proof of purchase.

Please contact us before returning any item.

Return Process

To request a return, please contact:

Email: support@aoini.com

Please include:

• Your order number;
• The item you wish to return;
• The reason for the return;
• Photos or other relevant information where applicable.

After reviewing your request, our customer support team will provide the appropriate return instructions.

Please do not send any return to our registered business address unless our customer support team specifically instructs you to do so.

Our registered business address may be different from the return or fulfillment address used for a particular order.

Return Shipping Costs

Return shipping costs depend on the reason for the return.

If the return is due to an error on our part, such as:

• Receiving an incorrect item;
• Receiving a damaged item;
• Receiving a defective item;

we may provide a prepaid return label, reimburse reasonable return shipping costs, or provide another appropriate resolution.

For returns due to change of mind, personal preference, incorrect size selection, or other reasons not caused by a product defect or fulfillment error, the customer may be responsible for return shipping costs unless otherwise required by applicable law.

Any applicable return shipping responsibility will be communicated before the return is completed.

Original Shipping Charges

Original shipping charges are generally non-refundable unless:

• The item received was incorrect, damaged, or defective;
• The order was not fulfilled as agreed;
• Applicable law requires otherwise.

If your order qualified for free shipping, no original shipping charge will be deducted unless otherwise clearly disclosed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us at:

support@aoini.com

We recommend contacting us as soon as reasonably possible after delivery.

Please provide:

• Your order number;
• A description of the issue;
• Clear photos or videos showing the damage or defect;
• Photos of the outer packaging and shipping label where relevant.

After reviewing the information provided, we may offer an appropriate resolution, which may include:

• Replacement;
• Refund;
• Partial refund;
• Other reasonable remedy depending on the circumstances.

Incorrect Items

If you receive an item that is different from what you ordered, please contact us at support@aoini.com and provide:

• Your order number;
• The item ordered;
• The item received;
• Clear photos of the item and packaging.

We will review the issue and provide an appropriate resolution.

Missing Items

If your order arrives with one or more items missing, please contact:

support@aoini.com

Please include:

• Your order number;
• The name of the missing item;
• Photos of the package and items received where relevant.

We may review shipping, fulfillment, and tracking information before providing a resolution.

Refunds

Once an approved return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow up to 10 business days after refund approval for us to process the refund.

Your bank, card issuer, PayPal, or other payment provider may require additional time to post the refund to your account.

Exchanges

Direct exchanges may not be available for every product.

If you wish to request a different item, size, color, or model, please contact:

support@aoini.com

Depending on product availability and the circumstances, we may arrange an exchange or ask you to return the original item and place a new order.

Promotional and Sale Items

Unless otherwise clearly stated in the specific promotion terms, products purchased during promotional or sale periods remain subject to this Return & Refund Policy.

If a promotion has different return conditions, those conditions will be clearly disclosed before purchase.

Non-Returnable Items

Certain items may not be eligible for return where permitted by applicable law, including:

• Personalized or customized products;
• Products that have been materially used, altered, or damaged after delivery;
• Items missing essential parts or accessories;
• Certain hygiene or safety-sensitive products after opening;
• Items clearly identified as final sale where legally permitted.

Any product-specific restrictions will be disclosed on the relevant product page where applicable.

Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

Order Cancellations

If you wish to cancel an order, please contact support@aoini.com as soon as possible.

We will make reasonable efforts to process the cancellation if the order has not yet entered fulfillment or shipping.

Once an order has been processed, packed, or shipped, cancellation may no longer be possible. In that case, you may need to follow the return process after delivery.

Contact Information

For questions regarding returns, refunds, damaged products, incorrect products, missing items, or cancellations, please contact:

Brand: Aoini
Legal Entity / Store Operator: Ningbo Baile E-commerce Co., Ltd.
Unified Social Credit Code: 91330203MA2CHRMLX6

Email:
support@aoini.com

Telephone:
+86 181 9582 8903

Registered Address:
Room 1902-2, No. 2388 Zhongshan East Road,
No. 282 & No. 284 Dehou Street, Qiuga Town,
Yinzhou District, Ningbo, Zhejiang, China

Important: This is our registered business address and is not necessarily the return address for products. Please contact customer support and obtain return instructions before sending any item back.