Terms of Service

Effective Date: October 6, 2026
Last Updated: October 6, 2026

OVERVIEW

This website, www.aoini.com (the “Site”), is operated by Ningbo Baile E-commerce Co., Ltd. under the store brand Aoini.

Throughout these Terms of Service, the terms “Aoini,” “we,” “us,” and “our” refer to Ningbo Baile E-commerce Co., Ltd., the legal entity responsible for operating Aoini and providing the products and services available through the Site.

By accessing or using the Site, creating an account, or purchasing products from us, you agree to be bound by these Terms of Service (“Terms”), together with any additional policies referenced herein, including our:

• Privacy Policy;
• Return & Refund Policy;
• Shipping & Delivery Policy;
• Other policies or notices made available on the Site.

Please read these Terms carefully before accessing or using the Site.

If you do not agree to these Terms, you should not access the Site or use our services.

We may update these Terms from time to time. The current version will be posted on this page together with the applicable “Last Updated” date.

SECTION 1 – ELIGIBILITY AND ONLINE STORE TERMS

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to place an order through the Site.

By placing an order, you represent that you have the legal capacity to enter into a binding agreement.

You may not use the Site or our products for any illegal, fraudulent, or unauthorized purpose.

You must not:

• Violate applicable laws or regulations;
• Infringe intellectual property or other legal rights;
• Upload or transmit viruses, malware, or harmful code;
• Interfere with the security or proper operation of the Site;
• Use the Site for fraudulent, abusive, or deceptive activity.

We may restrict or terminate access to the Site where reasonably necessary to protect our customers, business, systems, or legal rights.

SECTION 2 – GENERAL CONDITIONS

We may refuse or restrict service where reasonably necessary, including in cases involving:

• Suspected fraud;
• Abuse of the Site;
• Violation of these Terms;
• Legal or regulatory requirements;
• Security risks;
• Misuse of payment or account information.

You may not reproduce, duplicate, copy, sell, resell, or commercially exploit any portion of the Site or Service without our prior written permission, except where permitted by law.

Headings are included for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to provide accurate information about products offered through the Site.

Product information may include:

• Descriptions;
• Images;
• Sizes;
• Specifications;
• Colors;
• Prices;
• Availability;
• Shipping information.

Actual product colors or appearance may vary slightly because of differences in displays, lighting, manufacturing, or other reasonable factors.

Products may be available in limited quantities and may be discontinued or modified from time to time.

Returns and refunds are subject to our Return & Refund Policy and applicable law.

SECTION 4 – PRICES AND PAYMENT

Product prices may change from time to time.

Unless otherwise stated, prices are displayed in U.S. Dollars (USD).

The total amount payable will be shown during checkout and may include:

• Product price;
• Shipping fees;
• Taxes;
• Discounts;
• Other charges clearly disclosed before purchase.

If your payment method uses a different currency, your bank, card issuer, or payment provider may apply its own exchange rate or fees.

Available payment methods will be displayed at checkout.

Payments may be processed by third-party payment service providers.

SECTION 5 – ORDERS AND ORDER ACCEPTANCE

Submitting an order through the Site constitutes an offer to purchase the selected products.

Receipt of an order confirmation does not necessarily mean the order has been finally accepted or shipped.

We may review orders for reasons including:

• Payment verification;
• Product availability;
• Shipping availability;
• Suspected fraud;
• Pricing or listing errors;
• Legal compliance.

We may refuse or cancel an order where reasonably necessary.

If an order is cancelled after payment has been successfully collected, an appropriate refund will generally be issued to the original payment method.

SECTION 6 – BILLING AND ACCOUNT INFORMATION

You agree to provide accurate, current, and complete information when placing an order or creating an account.

This may include:

• Name;
• Email address;
• Telephone number;
• Billing address;
• Shipping address;
• Payment-related information.

You are responsible for reviewing your order information before submitting an order.

If you discover an error after placing an order, please contact us as soon as possible at:

support@aoini.com

We will make reasonable efforts to assist, but changes cannot be guaranteed once an order has entered processing, fulfillment, or shipping.

SECTION 7 – SHIPPING AND DELIVERY

Orders are processed and shipped in accordance with our Shipping & Delivery Policy.

Most orders are typically processed within 1–3 business days.

Shipping time is separate from processing time.

Estimated delivery times depend on factors such as:

• Destination;
• Product availability;
• Fulfillment location;
• Shipping method;
• Carrier operations;
• Customs processing;
• Weather or transportation disruptions.

Delivery estimates are not guaranteed unless expressly stated otherwise.

For full details, please review our Shipping & Delivery Policy.

SECTION 8 – RETURNS, REFUNDS, AND EXCHANGES

Eligible purchases may be returned within 30 days of receipt, subject to our Return & Refund Policy.

Customers must contact us before returning any item.

Please do not send products to our registered business address unless our customer support team specifically provides that address as an authorized return location.

Our registered business address and return address may be different.

Refunds, damaged items, missing items, exchanges, return shipping responsibility, and cancellation requests are governed by our Return & Refund Policy and applicable consumer laws.

SECTION 9 – PROMOTIONS AND DISCOUNTS

From time to time, we may offer:

• Promotional prices;
• Discount codes;
• Limited-time offers;
• Sales;
• Other promotions.

Specific conditions may apply to individual promotions.

Any material conditions will be disclosed where appropriate before purchase.

Promotions may be subject to:

• Eligibility requirements;
• Product exclusions;
• Usage limits;
• Expiration dates;
• Other disclosed conditions.

SECTION 10 – ACCURACY OF INFORMATION

We make reasonable efforts to ensure information on the Site is accurate.

However, occasional errors may occur involving:

• Product descriptions;
• Prices;
• Promotions;
• Shipping fees;
• Availability;
• Delivery estimates;
• Specifications.

If we discover a material error affecting your order, we may contact you to correct the issue.

Where appropriate, you may be offered the option to confirm the corrected order or cancel it for a refund.

Nothing in this section limits rights that cannot be excluded under applicable law.

SECTION 11 – THIRD-PARTY TOOLS, SERVICES, AND LINKS

The Site may use or provide access to third-party services, including services related to:

• Payments;
• Shipping;
• Order tracking;
• Website hosting;
• Analytics;
• Advertising;
• Customer support;
• Other operational functions.

The Site may also contain links to third-party websites.

Third parties may operate under their own terms and privacy policies.

We are not responsible for the independent practices of third parties except where applicable law provides otherwise.

SECTION 12 – PERSONAL INFORMATION

Our collection, use, disclosure, and protection of personal information is governed by our Privacy Policy.

By using the Site, you acknowledge that personal information may be processed in accordance with that policy.

Depending on your interaction with us, information may be shared with service providers that help us:

• Process payments;
• Fulfill orders;
• Deliver products;
• Provide customer support;
• Analyze website usage;
• Prevent fraud;
• Conduct advertising or marketing where permitted.

SECTION 13 – USER COMMENTS, REVIEWS, AND FEEDBACK

If you submit reviews, comments, photographs, feedback, suggestions, or other content, you represent that you have the right to provide that content.

You must not submit content that:

• Is unlawful;
• Is fraudulent or intentionally misleading;
• Infringes another person’s rights;
• Violates privacy rights;
• Contains malware or harmful code;
• Contains unlawful threats or harassment.

Where permitted by law, you grant us a non-exclusive, worldwide license to use content you voluntarily submit for purposes related to operating, improving, or promoting our business.

We may remove content that violates these Terms or applicable law.

SECTION 14 – INTELLECTUAL PROPERTY

Unless otherwise stated, the Site and its content, including applicable:

• Text;
• Graphics;
• Logos;
• Product images;
• Designs;
• Page layouts;
• Software;
• Branding;

are owned by us, licensed to us, or otherwise used with authorization.

You may use the Site for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, or commercially exploit protected Site content without permission from the applicable rights holder, except where permitted by law.

SECTION 15 – PROHIBITED USES

You may not use the Site:

• For unlawful purposes;
• To commit fraud;
• To submit false or misleading information;
• To infringe intellectual property rights;
• To violate privacy or other legal rights;
• To distribute viruses or malware;
• To interfere with Site security;
• To gain unauthorized access to accounts or systems;
• To unlawfully collect personal information;
• To impersonate another person;
• To abuse or disrupt the Site or services.

We may suspend or restrict access where reasonably necessary in response to misuse or unlawful activity.

SECTION 16 – SITE AVAILABILITY

We aim to keep the Site reasonably available, but we do not guarantee uninterrupted or error-free access at all times.

Temporary interruptions may occur because of:

• Maintenance;
• Technical issues;
• System updates;
• Network failures;
• Third-party service disruptions;
• Security incidents;
• Events outside our reasonable control.

We may modify Site features or functionality where reasonably necessary.

SECTION 17 – DISCLAIMER OF WARRANTIES

To the maximum extent permitted by applicable law, the Site is provided on an “as available” basis.

We do not guarantee that:

• The Site will always be uninterrupted;
• Every technical issue will be immediately corrected;
• Every product will remain available;
• Third-party services will always operate without interruption.

Nothing in these Terms excludes or limits warranties, guarantees, consumer rights, or protections that cannot legally be excluded.

SECTION 18 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Ningbo Baile E-commerce Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the Site where such liability may lawfully be limited or excluded.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

Your statutory consumer rights remain unaffected.

SECTION 19 – INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims reasonably arising from:

• Your unlawful use of the Site;
• Your material violation of these Terms;
• Your infringement of another person’s rights;
• Fraudulent or intentionally harmful conduct.

This provision does not apply to losses caused by our own unlawful conduct or where such responsibility cannot legally be imposed on you.

SECTION 20 – TERMINATION

You may stop using the Site at any time.

We may suspend or terminate access where we reasonably believe that a user:

• Has materially violated these Terms;
• Has engaged in fraud;
• Has attempted unauthorized access;
• Has misused the Site;
• Has engaged in unlawful activity.

Obligations that arose before termination will continue to apply where reasonably necessary and legally permitted.

SECTION 21 – SEVERABILITY

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue in effect.

SECTION 22 – ENTIRE AGREEMENT

These Terms, together with the policies referenced in them, constitute the agreement between you and Ningbo Baile E-commerce Co., Ltd. regarding use of the Site and purchases made through Aoini.

Relevant policies include:

• Privacy Policy;
• Return & Refund Policy;
• Shipping & Delivery Policy.

SECTION 23 – GOVERNING LAW

These Terms are governed by and interpreted in accordance with the applicable laws of the People’s Republic of China, without regard to conflict-of-law principles, except where mandatory laws in the customer’s jurisdiction provide otherwise.

Nothing in these Terms is intended to deprive consumers of mandatory protections available under applicable consumer protection laws.

SECTION 24 – CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

• Our services;
• Business practices;
• Legal requirements;
• Regulatory requirements;
• Site functionality;
• Store policies.

When changes are made, we will update the Last Updated date at the top of this page.

Where required by law, additional notice may be provided.

SECTION 25 – CONTACT INFORMATION

Questions regarding these Terms of Service may be sent to:

Brand:
Aoini

Legal Entity / Store Operator:
Ningbo Baile E-commerce Co., Ltd.

Unified Social Credit Code:
91330203MA2CHRMLX6

Registered Address:
Room 1902-2, No. 2388 Zhongshan East Road,
No. 282 & No. 284 Dehou Street, Qiuga Town,
Yinzhou District, Ningbo, Zhejiang, China

Customer Support Email:
support@aoini.com

Telephone:
+86 181 9582 8903

Aoini is operated by Ningbo Baile E-commerce Co., Ltd., which is responsible for the operation of the Site and the products and services offered through it.