Shipping policy
Shipping & Delivery Policy
Effective Date: October 6, 2026
Last Updated: October 6, 2026
This Shipping & Delivery Policy applies to orders placed through www.aoini.com.
Aoini is an online retail brand operated by Ningbo Baile E-commerce Co., Ltd.
1. Processing Time
Order delivery generally consists of two stages: processing time and shipping time.
Processing may include:
- Order verification;
- Payment confirmation;
- Product preparation;
- Fulfillment checks;
- Packaging;
- Handover to the applicable carrier or logistics provider.
Most orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during weekends, public holidays, promotional periods, periods of high order volume, or when additional order verification is required.
Please note that processing time is separate from shipping transit time.
2. Estimated Shipping Times
Shipping time refers to the estimated transit period after your order has been processed and dispatched.
Estimated shipping times are generally:
United States & Canada
Approximately 2–4 weeks
Australia & New Zealand
Approximately 2–4 weeks
United Kingdom & Europe
Approximately 2–4 weeks
Other Supported Countries and Regions
Approximately 2–5 weeks
These delivery timeframes are estimates only and are not guaranteed.
Actual delivery times may vary depending on:
- Destination;
- Product availability;
- Fulfillment location;
- Shipping method;
- Carrier operations;
- Customs clearance;
- Weather conditions;
- Public holidays;
- Transportation disruptions;
- Other circumstances outside our reasonable control.
3. Shipping Methods and Charges
Available shipping methods and any applicable shipping charges will be displayed at checkout.
Shipping options may vary depending on the destination, product, order value, or fulfillment location.
We do not guarantee that every shipping method will be available for every order.
4. Shipping Protection or Insurance
If shipping protection, insurance, or a similar service is available for a particular order, the applicable terms and charges will be displayed at checkout.
Where shipping protection or insurance applies, claims involving lost or damaged shipments may require supporting evidence, such as:
- Order number;
- Tracking information;
- Photos of the damaged item;
- Photos of the shipping package;
- Other information reasonably required to review the claim.
Any available remedy will depend on the applicable shipping method, circumstances, and our store policies.
We do not represent that every shipment automatically includes insurance unless this is specifically stated at checkout.
5. Split Shipments
Products may be fulfilled from different suppliers, warehouses, or fulfillment facilities depending on availability and destination.
As a result, items from the same order may sometimes be shipped separately and may arrive at different times.
Where available, separate tracking information may be provided for individual shipments.
6. Order Tracking
Once your order has been shipped and tracking information becomes available, we will normally send you a shipping confirmation email containing your tracking number or tracking details.
You may track your shipment through the applicable carrier or through a third-party tracking service such as:
17TRACK
https://www.17track.net/en
Please note that tracking information may take several days to update after dispatch.
A delay in tracking updates does not necessarily mean that the shipment has stopped moving.
7. Delivery Delays
Some shipments may take longer than the estimated delivery window.
Possible reasons include:
- Customs processing;
- Carrier delays;
- Weather;
- Public holidays;
- High shipping volumes;
- Transportation disruptions;
- Local delivery restrictions;
- Incorrect or incomplete shipping information.
If your order appears to be significantly delayed, please contact us at support@aoini.com and include your order number.
We will review the available tracking information and assist where reasonably possible.
8. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and may be the responsibility of the recipient.
Customs requirements and fees vary by country.
Customs processing may also affect delivery times.
9. Lost or Missing Shipments
If your shipment appears to be lost or has not arrived within a reasonable period after the estimated delivery window, please contact:
Please provide your order number and any available tracking information.
We may review the shipment with the relevant carrier or logistics provider.
Depending on the circumstances and outcome of the investigation, we may provide an appropriate resolution, which may include a replacement or refund in accordance with our applicable policies.
10. Damaged Shipments
If your order arrives damaged, please contact us as soon as reasonably possible at:
Please provide:
- Your order number;
- A description of the damage;
- Clear photos of the damaged item;
- Photos of the outer packaging and shipping label where relevant.
We will review the issue and provide an appropriate resolution in accordance with our Return & Refund Policy.
11. Order Changes
If you need to request a change to your order, including a change to your shipping address, product, size, or color, please contact us as soon as possible at:
We will make reasonable efforts to accommodate your request if the order has not yet entered fulfillment or been shipped.
However, we cannot guarantee that changes can be made after an order has been placed.
Once an order has been processed, packed, or shipped, changes may no longer be possible.
12. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing complete and accurate shipping information at checkout.
Please carefully review your shipping address before placing your order.
If an order cannot be delivered because of incorrect or incomplete information provided by the customer, additional shipping charges or other costs may apply where permitted by law.
If you notice an error after placing an order, please contact us as soon as possible.
13. Undeliverable or Returned Packages
If a package is returned because of:
- An incorrect address;
- Failed delivery attempts;
- Refusal of delivery;
- Failure to collect the package;
- Other delivery-related issues;
please contact our customer support team.
Depending on the circumstances, we may offer reshipment, a refund, or another appropriate resolution.
Additional shipping charges may apply where the delivery issue resulted from incorrect customer-provided information or failure to collect the package, where permitted by law.
14. Contact Information
For questions about shipping, delivery, tracking, lost shipments, or damaged packages, please contact:
Brand:
Aoini
Legal Entity / Store Operator:
Ningbo Baile E-commerce Co., Ltd.
Unified Social Credit Code:
91330203MA2CHRMLX6
Customer Support Email:
support@aoini.com
Telephone:
+86 181 9582 8903
Registered Address:
Room 1902-2, No. 2388 Zhongshan East Road,
No. 282 & No. 284 Dehou Street, Qiuga Town,
Yinzhou District, Ningbo, Zhejiang, China
Please note: Our registered business address is not necessarily the return address for products. Please contact customer support before sending any return.